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Troubleshooting
To solve a problem with the AXIS 262 Network Video Recorder, consult the list of symptoms and corrective actions, or see the information on upgrading the firmware.

Upgrading the Firmware
It is always a good idea to check if there is an updated version of the product's firmware available. Not only do these updates include the latest improvements to the firmware, they sometimes also include new features.

New firmware releases can be obtained from the Axis support web at www.axis.com

Detailed instructions on how to perform the upgrade process are provided with each new release. See also the Maintenance page for more information.

If you suspect a problem is being caused by incorrect configuration or some other minor problem, consult the troubleshooting guide below.

Troubleshooting
The following list covers some of the problems that may be encountered and suggests how to remedy them:

Symptom Possible Causes / Corrective Actions
The AXIS 262 cannot be accessed by some clients. If using a proxy server, try disabling the proxy setting in your browser.

Other networking problems. Check all cabling and connectors.

Web pages do not display correctly.

This may be due to insufficent bandwidth.
Video is not displayed.

Problems with the ActiveX component.

The ActiveX component is software that enables the viewing of live video on Windows. If ActiveX is not properly installed, video will not be displayed.

To install the ActiveX component, open the Security tab in Internet Options in Internet Explorer. Then temporarily lower the security level for this zone to a level where it will be possible to install the ActiveX component. Now access the Main View page again to install the component.

After ActiveX has been sucsessfully installed, return the security level to its previous setting.

Note that installing ActiveX requires Administrator privileges on the PC.

Too many users.

The maximum number of users guaranteed to be able view video simultaneously is 4.

Network problems.

The AXIS 262 uses ports 80 and 2000 for viewing video. If web pages are available, but video is not, check that port 2000 has not been blocked.
You may need to contact your network administrator.

The AXIS 262 works locally, but not externally. Check if there are firewall settings that need to be adjusted. See also Network problems above.

Check if there are router and subnetmask settings that need to be configured. See the TCP/IP Network Settings page for more information.

The AXIS 262 cannot be accessed via a host name.

Check that the host name and DNS server settings are correct.
No image using Refresh and/or slow updating of images.

If images are very complex, try limiting the number of clients accessing the AXIS 262.

Check that sufficient bandwidth is available, and also that the PC used for viewing meets the specified requirements. See the user's manual for more information on technical specifications.

Blurred images. Please refer to the troubleshooting page for the connected camera.

Poor image quality. Please refer to the troubleshooting page for the connected camera.

Rolling dark bands or flickering in image. Please refer to the troubleshooting page for the connected camera.


The image frame rate is not as high as expected. This may be due to:
  • using a PC that does not meet the recommended specifications
  • insufficient bandwidth
  • incorrect settings in the connected camera and/or the AXIS 262.

If you cannot find the help you require, please see the User's Manual, or visit the Axis Support web at www.axis.com

The LED Indicators
The LED indicators on the AXIS 262 indicate the following:

LED Color Indicates
Power Green Normal operation.
Amber Flashes green/amber during upgrade.
Network Amber Flashes for activity on a 10 Mbps network.
Green Flashes for activity on a 100 Mbps network.
None No connection.
Status Green Steady for normal operation.
Amber Flashes during a reset to the factory default settings.
Red Flashes for failed reset to factory default, failed firmware upgrade, or failed database repair.
Disk Green Flashes when the hard disk is acccessed.
Red Shows steady for failed reset to factory default, failed firmware upgrade, failed database repair, or for a hard disk error.

To save recorded video stored on the hard disk drive, download the video to your PC and then restart the AXIS 262 to return the hard disk to its normal state.
Note that the indicator LED:s are tested during startup. The Status, Network and Disk LED:s show red for 1 second, and the Power LED shows amber for 1 second.
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