Support Overview
Troubleshooting
If you have problems, please try the troubleshooting guide before contacting your local supplier.

Server Report
Always attach the Server Report when contacting your support channel.

Axis Support Services
Should you require any technical assistance, please contact your Axis reseller. If your questions cannot be answered immediately, your reseller will forward your queries through the appropriate channels to ensure a rapid response.
If you are connected to the Internet, you can:
  • Download user documentation and firmware updates
  • Find answers to resolved problems in the FAQ database. Search by product, category, or phrases.
  • Report problems to Axis support staff by logging in to your private support area.
Visit the Axis Support Web at www.axis.com/techsup/