BODY WORN SYSTEM FIRMWARE RELEASE NOTE ====================================== Products affected: W100, W101, W110, W120, W800 Release date: 2024-02-20 Release type: Production Firmware version: 11.9.55 Preceding release: 11.8.64 Languages: English, German, French, Spanish, Italian, Czech, Hungarian, Turkish, Russian, Polish, Japanese, Korean, Chinese (Simplified), Chinese (Traditional), Portuguese (Brazil), Swedish, Finnish, Thai and Vietnamese Compatibility: AXIS IP Utility 4.14 or above, AXIS Body Worn Assistant, AXIS Camera Station 5.33 or above, AXIS Case Insight, Milestone XProtect 2020 R1 + AXIS Optimizer Body Worn Extension 1.0.55 or above, Genetec Security Center 5.9.2.0 or above, Genetec Clearance, Google Chrome ------------------------------------------------------------------------------------------------------------------------- New features in 11.9.55 since 11.8.64 ======================================= * Introducing support for the latest AXIS W120 Body Worn Camera model. * Added functionality to send and receive wireless broadcasts for the W110 model. Corrections in 11.9.55 since 11.8.64 ======================================= * Fixed an issue with stuck content on W100/W101 in ACS, that could happen when camera was shut down with power button during a recording. * Ensured encryption ciphers match those used by AXIS OS. * Enhanced image quality for low resolutions on the W110. * Improved image quality when lens distortion correction is enabled for the W110. * Increased battery life for the W110. * Resolved an issue where occasional zero-second recordings were displayed in the Body Worn Manager (BWM) for the W110. * Addressed an issue where recordings on the W110 occasionally failed to start. * Fixed an issue with occasional malfunctioning holster pairing. Other updates in 11.9.55 since 11.8.64 ======================================= * Updated curl to version 8.5.0 to bolster overall cybersecurity. * Updated OpenSSH to version 9.6p1 to enhance overall cybersecurity. New features in 11.8.64 since 11.7.59 ======================================= * Added support for the new model AXIS W110 Body Worn Camera * Added new languages: Simplified Chinese, Portuguese (Brazil), Swedish, Finnish, Thai and Vietnamese * Added alert in BWM dashboard when camera fails to read gauge info * Added divided status in state and alert in device list * Improved battery charging algorithm when temperature readings have temporary disturbances * Added support for the new Elatec RFID reader TWN4 MultiTech 2 LF HF[-PI] DT-U20-B * Improved UX for interrupted Body Worn Live streams * Improved location information in overlay at the beginning of a stream * Improved information when recordings could not be transferred to the content destination * Changed name from Devices to Cameras in BWM * Improved UX after Import users * Improved UX for Low battery warning settings in camera profile * Changed name from Front button to Recording button in camera profile * Changed from Time in use to Time undocked in camera battery health information * Added system controller nice name to FW upgrade report Corrections in 11.8.64 since 11.7.59 ======================================= * Fixed an issue with recordings containing more than one clip not displayed correctly in AXIS Case Insight and Genetec Clearance * Fixed an issue in that it was only possible to see the last part of a recording in case any other part of the recording was corrupt in AXIS Case Insight and Genetec Clearance * Fixed an issue to ensure certificate rolling handles disconnects in a correct way * Fixed an issue where the camera is displayed as “In use” in the BWM for longer than expected after being docked during holster pairing process * Fixed an issue so that the BWC storage LED is correctly displayed until about 20 seconds after bootup after the camera has been undocked * Fixed an issue where cameras and system controllers are not displayed correctly in the body worn manager dashboard in case the web browser is zoomed in or resized Other updates in 11.8.64 since 11.7.59 ======================================= * Updated Apache to version 2.4.58 to increase the overall cybersecurity level New features in 11.7.59 since 11.6.89 ======================================= * Added support for restart of extension SCUs from BWM * Added report for current FW on all active devices in a system * Added BWM dashboard warning for cameras risking expired certificates * Added device list filtering capability * Added information on camera model in device list * Improved UX for accessing SCUs in device list in large systems * Added camera name when camera is in safe mode and to which SCU it's docked * Added alert in BWM dashboard in case of malfunctioning BWC image sensor * Improved texts for errors and warnings in BWM dashboard * Added information about number of charge cycles to BWC battery health tab in the BWM * Clear empty battery warning from BWM dashboard when camera is undocked * Added support for making the "continuous critically low battery" warning easier to notice * Improved Body Worn Live image quality Corrections in 11.7.59 since 11.6.89 ======================================= * Removed second beep at BWC dock introduced in 11.6.89 * Fixed an issue when camera MMI did not show extension camera icon * Fixed an issue when sorting assigned BWCs in Users page * Fixed an issue with storage error detection introduced in 11.6.89 * Fixed an issue that could cause stuck content due to ESD interference introduced in 11.6.89 Other updates in 11.7.59 since 11.6.89 ======================================= Updated Curl to version 8.4.0 to increase overall cybersecurity level Updated OpenSSL to version 3.0.12 to increase overall cybersecurity level New features in 11.6.89 since 11.5.58 ======================================= * Added support for broadcast and receive wireless signal for automatic recording activation Corrections in 11.6.89 since 11.5.58 ======================================= * Fixed an issue for uploading long recordings to AXIS Case Insight and Genetec Clearance * Fixed an issue where “Failed to get camera status” was erroneously reported in the BWM * Fixed an issue which could cause retrieval of extension SCU log files to fail * Automatic upload of unconverted clips and recordings, previously flagged as stuck on a system controller, to Genetec Security Center * Improved accuracy of when low battery warnings is triggered * Improved battery charging for W100 * Improved BWM warning and status information of the connection between the dock and system controller ports. * Improved support for sorting BWC wearer page by name of wearer * Improved information of AXIS Body Worn Live user onboarding status in the BWM * Added warning for non-charging BWC on camera as well as in BWM dashboard * Added optional continuous audible warning for critically low battery on the camera * Added BWM warning for cameras that are docked with empty battery * Added battery health information in the BWM camera card * Added automatic time setting in BWM for a more accurate system time Other updates in 11.6.89 since 11.5.58 ======================================= * Updated Curl to version 8.2.0 to increase overall cybersecurity level * Updated OpenSSL to version 3.0.10 to increase overall cybersecurity level New features in 11.5.58 since 11.4.68 ======================================= * Body Worn Live streams live video, audio and metadata from your body worn cameras * BWM will warn for badly docked cameras or bad multidock * BWM will warn for bad cables between multidock and SCU * BWM will warn for bad switch in SCU Corrections in 11.5.58 since 11.4.68 ======================================= * Fixed an issue that could occur when transferring recordings from BWC to SCU with low speed or with network problems * Fixed an issue when transferring a recording that contains a corrupt clip * Fixed an issue not to resend an already successfully uploaded recording to Security Center * Fixed an issue when factory defaulting a system on firmware 11.4.52 Other updates in 11.5.58 since 11.4.68 ======================================= * Updated Apache to version 2.4.57 to increase the overall cybersecurity level * Updated Curl to version 8.1.0 to increase overall cybersecurity level * Updated OpenSSL to version 1.1.1u to increase overall cybersecurity level Other updates in 11.4.68 since 11.4.52 ======================================= * Improved battery life when GPS is disabled Corrections in 11.4.68 since 11.4.52 ======================================= * Updated Curl to version 8.0.1 to increase overall cybersecurity level Other updates in 11.4.52 since 11.2.76 ======================================= * General UX improvements and fixes Corrections in 11.2.76 since 11.2.75 ======================================= * Improved robustness of offloading behavior if camera isn't fully docked and/or through unstable network Corrections in 11.2.75 since 11.2.74 ======================================= * Stability improvements when detecting and offloading stuck recordings from the SCU * Fixed an issue when onboarding system to cloud extensions Corrections in 11.2.74 since 11.2.48 ======================================= * Stability improvements when offloading content from SCU New features in 11.2.48 since 11.1.61 ======================================= * Added support for bookmarking an ongoing recording by tapping recording button. Requires content destination support, added in ACS 5.50, Milestone Xprotect through Axis Optimizer extension version 1.4.3.0 Other updates in 11.2.48 since 11.1.61 ======================================= * General UX improvements and fixes Corrections in 11.2.48 since 11.1.61 ======================================= * Fixed an issue with incorrectly displaying “We couldn’t reach NTP server” when setting system time * Fixed an issue with camera not fully charged when showing green ok New features in 11.1.61 since 11.0.92 ======================================= * BWS track to body worn integration API based content destinations. * Link to extension SCUs from main SCU * Support for multiple BWM admin accounts * Continuous update of location in overlay even if content destination don´t support GPS track Other updates in 11.1.61 since 11.0.92 ======================================= * Updated Open SSL to version 1.1.1s to increase overall cybersecurity level Corrections in 11.1.61 since 11.0.92 ======================================= * Fixed a bug that affects battery performance in the BWC * In large systems, extension SCUs could become unavailable after FW upgrade from 10.12.91 and later * Spanish button text for adding cameras is not translated * Information about category and notes support, incorrectly displayed as what’s new * Incorrect date format displayed when pairing BWA New features in 11.0.92 since 10.12.104 ======================================= * Signed video for W101. Supported by Genetec Clearance and Axis Case Insight and with coming releases also Axis Camera Station and Milestone XProtect. Other updates in 11.0.92 since 10.12.104 ======================================= * 120s pre-buffer for 720p * Improved UX for managing certificates * Improved UX for FW upgrade * Improved UX for setting password Corrections in 11.0.92 since 10.12.104 ======================================= * Fixed an issue with not being able to go back in setup wizard after FW upgrade Other updates in 10.12.104 since 10.12.91 ======================================= * Updated Curl to version 7.84.0 to increase overall cybersecurity level New features in 10.12.91 since 10.12.67 ======================================= * Added the possibility to enable an escalating reminder on the BWC when not recording, with corresponding entry in the camera usage report Other updates in 10.12.91 since 10.12.67 ======================================= * Improved algorithm for detecting recordings stuck on SCU * Improved UX when offloading recordings stuck on SCU * Improved handling of recording transfer during power loss * Improved feedback in GUI that a decomissioned BWC is offloading videos * Improved UX in rare cases when battery capacity drops below 95% while camera is still docked after charging finished * Updated OpenSSL to version 1.1.1q to increase the overall cybersecurity level * Updated Apache to version 2.4.54 to increase the overall cybersecurity level Corrections in 10.12.91 since 10.12.67 ======================================= * Fixed an issue when FW upgrading large systems * Fixed an issue for multi SCU systems when not allowing http in BWM * Fixed an issue with firmware track sometimes incorrectly shows Latest * Fixed an issue with downloading system report during registration of an extension SCU * Fixed and issue with content on rare occasions could get stuck on the camera Corrections in 10.12.67 since 10.12.58 ======================================= * Fixed audio issue after FW upgrade to 10.12.58 * Reverted upgraded Apache 2.4.54, which could cause recodings getting stuck on BWC, to version 2.4.53 Other updates in 10.12.67 since 10.12.58 ======================================= * Updated OpenSSL to version 1.1.1p to increase the overall cybersecurity level New features in 10.12.58 since 10.11.72 ======================================= * Force remove cameras and system controllers * Find out to which W800 a camera is docked * Choose the best firmware track for your system, Latest, LTS or Latest LTS * FW downgrade support during system setup and extension * Support for Elatec TWN4 MultiTech 2 LF HF RFID reader * Periodic reminder when not recording * Support for Japanese, Korean and traditional Chinese Other updates in 10.12.58 since 10.11.72 ======================================= * Improved UX for controlled offload * Fall detection improvements * General UX improvements Corrections in 10.12.58 since 10.11.72 ======================================= * Fixed an issue with MP4 conversion in case low transfer speed from BWC to SCU * Fixed file transfer issue in case of low transfer speed from BWC to SCU * Fixed file transfer issue in case of power failure * Fixes an issue that BWM cloud extension showed disconnected when choosing region * Fixed an issue with incorrect time zone in system report if an extension SCU has not been rebooted New features in 10.11.72 since 10.10.69 ======================================= * Retrieve stuck recordings from system controller to USB * Export of BWC user data to CSV file * Manually triggering of BWS backup Other updates in 10.11.72 since 10.10.69 ======================================= * Support for RFID information in BWC user import * Improved UX for 802.1x settings * Improved UX for locked BWCs * Improved UX during FW upgrade Corrections in 10.11.72 since 10.10.69 ======================================= * Fixed an issue with scrolling down to the bottom in the camera profile list * Profiles in user details is populated even in a system without any cameras registered to it Corrections in 10.10.69 since 10.10.60 ======================================= * Updated OpenSSL to version 1.1.1m to increase overall cybersecurity level * Updated Apache to version 2.4.52 to increase overall cybersecurity level New features in 10.10.60 since 10.9.4 ======================================= * Support for the new AXIS W101 Body Worn Camera * Location tracks for W101. Enables content destinations to show the recorded movement as a track on a map. At the moment supported by AXIS Case Insight and Genetec Clearance * Option for high image quality for W101 * Option for audio optimized for voice for W101 * Option for barrel distortion compensation for W101 * Option for continuous GPS coordinates for W101 in recording overlay * Local self-assign can be used when cameras and system controllers are spread out in different locations * Download system reports now includes reports from all connected extension SCU's Other updates in 10.10.60 since 10.9.4 ======================================= * Improved image quality * New camera profiles, based on different camera models and equipment in the system * Change periodic recording reminder to double buzz * Highlight in cloud status that a region has not been selected in the BWM * New background picture in BWM and Setup wizard * Mute LED only displayed during light-up in case of audio is disabled from BWM * System name added to the confirm e-mail notification * Start and/or stop location to all clips in ACI and Clearance * Dual tone length is now 30% shorter * Notify user and ask for FW upgrade if docking an unknown hardware is detected Corrections in 10.10.60 since 10.9.4 ======================================= * Fixed an issue where corrupt manifests blocks removal of already uploaded manifests * Fixed an issue when restoring from a backed-up and connected body worn system * Fixed an issue of an inconsistent cloud status for Dashboard and Settings * Fixed an issue when audio frames have the same timestamps, which would cause a stuck recording * Fixed an issue which could cause BWCs to fail firmware upgrade when docked to an extension SCU * Fixed an issue with a badly formatted string for Body Worn Assistant certificate expire date * Fixed an issue when clicking the info icon in profile settings would toggle the setting on/off * Fixed an issue when choosing Disable main camera front button (TW1201) that would disable the Recording activation setting. Corrections in 10.9.4 since 10.9.0 ======================================= * Upgraded Apache to version 2.4.52 to increase overall cybersecurity level. New features in 10.9.0 since 10.8.3 ======================================= * Date and Time settings improved Corrections in 10.9.0 since 10.8.3 ======================================= * Fixed an issue where an extension SCU failed to remove it's recordings after finished upload * Fixed an issue where you could get stuck when backing from "Restoring the system" in the Setup wizard * Fixed an issue where you couldn't rescue multiple cameras after a hard reset * Minor fixes and improvements New features in 10.8.3 since 10.7.3.1 ======================================= * Assisted firmware upgrade * Camera usage report * Assigned user’s name in overlay Other updates in 10.8.3 since 10.7.3.1 ======================================= * Automatic rolling of certificates needed for connecting W100 to BWA * Improved UX for restore option in setup wizard * Certificates and 802.1X improvements * Improved UX for setting email for notifications while connection to server is down * Email verification link will now be sent if you change email adress * Email notification when new a new firmware is available * BWM status adjustments Corrections in 10.8.3 since 10.7.3.1 ======================================= * Fixed an issue when a W100, under "New" didn't display 'Docked' time correctly * Removed a firmware upgrade message during Setup wizard * Fixed an issue causing the W100 to be non-operational for a short period of time in case it is undocked immediately after it has been docked. * Improved error message for licence issues with body worn integration API based content destinations * Fixed an issue when doing a firmware upgrade from version 10.1.0.1 and older, that caused a failure to set the system name New features in 10.7.3.1 since 10.6.0.3 ======================================= * Support for 802.1x * Ability to download a firmware version report * Ability to restart an extension system controller remotely * Monitor system controller storage * New device information. "In use" since x hours * Added a 15 second pre-buffer option * Ability to rotate the image for a AXIS TW1201 Other updates in 10.7.3.1 since 10.6.0.3 ======================================= * New languages: Turkish, Russian and Polish * Improved health status information in dashboard * Improved offload from W800 to Security Center * Don’t upload evidence to Security Center without a W100 and a user relationship * Support for TLS 1.3 * Solved: Camera profile GPS overlay enabled when GPS disabled * Improved UX for setting system name Corrections in 10.7.3.1 since 10.6.0.3 ======================================= * Solved: Fixed an issue when doing a FW upgrade in a large system * Solved: Fixed an issue when trying to retrieve camera status * Solved: Fixed an issue when W800 fails to upload to Security Center after a reboot * Solved: Truncate long texts in BWM * Solved: Date and time settings overflow the box in Czech and Spanish * Solved: Fixed an issue with mp4 video conversion during a fw upgrade Corrections in 10.6.0.3 since 10.6.0.2 ======================================= * Solved: Fixed a problem with unresponsive UI in large systems. Corrections in 10.6.0.2 since 10.6.0.1 ======================================= * Solved: Fixed a problem when rolling certificates on multi-scu systems. New features in 10.6.0.1 since 10.5.0.2 ======================================= * System backup & restore for multiple SCU systems. * Atomic recording. Offloading will continue from any dock. * New status dashboard. * Cloud extensions region selector. * Email notifications for critical system events. * Periodic reminder when recording. Other updates in 10.6.0.1 since 10.5.0.2 ======================================= * Repair corrupt recordings. * GPS performance improvements. * Fall detection algorithm improvements. * Firmware upgrade improvements. * Sort SCU list by nice name. * BWM (Body Worn Manager) setup wizard improvements. * Solved: Cameras connected to an extension SCU could not be upgraded. * Solved: Unable to unlock locked BWC. * Solved: Locked BWC goes back into rescue mode moments after rescue. * Solved: Uneccessary check gave storage error in BWM. Corrections in 10.5.0.2 since 10.5.0.1 ======================================= * SCU could under certain circumstances reject the certificate from a content destination. New features in 10.5.0.1 since 10.4.0.3 ======================================= * Self-assign support for unholster sensor. Other updates in 10.5.0.1 since 10.4.0.3 ======================================= * Cloud extensions AGNSS last updated info in BWM. * Nice names for BWS and SCU in BWM. * BWM can now create a user in ACI with guest permissions. * Better information in BWM when removing BWCs in case connection to content destination is broken. * GPS performance improvements. * BWS Integration API 1.2: UserID. * Solved: It's now possible to reset an Extension SCU from it's GUI. Corrections in 10.4.0.3 since 10.4.0.2 ======================================= * Solved: System controller not displayed correctly when docked causing a conflict. Corrections in 10.4.0.2 since 10.4.0.1 ======================================= * Solved: Daylight saving time causing recordings to be one hour off in regions that have switched to summertime. New features in 10.4.0.1 since 10.2.0.3 ======================================= * See "What's new in the latest release?" in the user manual. Other updates in 10.4.0.1 since 10.2.0.3 ======================================= * Improved graphical design in Body Worn Manager (BWM). * Indicate in BWM if a BWC is docked on another system controller in the system before it finishes offloading recording on the system controller it was docked on. * LEDs on the BWC pulse to show ongoing or progressing activity instead of flashing. * Information about who has reviewed a recording via Body Worn Assistant and when can be downloaded from Axis Case Insight when downloading the recording file. * Proxy server is no longer checked by default in setup wizard. * Performance of uploading recordings to Genetec Security Center is improved significantly. * Solved: Timestamp in BWS system report is one hour behind real time. * Solved: Sometimes the file transfer status shows a recording is still on the BWC although it's already transferred to the content destination. * Solved: Logging into an extension system controller in Chrome takes 2 tries every time. * Solved: Built-in help in BWM is not always available when system controller is offline. Corrections in 10.2.0.3 since 10.2.0.2 ======================================= * Improved system stability. * Body Worn Manager (BWM) provides information if a BWC has not finished offloading recording on one system controller before it's docked on another system controller in the same system. * Solved: Sometimes video clips shorter than 1 second could get stuck in the camera. * Solved: Sometimes cameras can lose connection to the system controller and be shown as locked in BWM temporarily. * Solved: When upgrading some early produced system controllers directly to 10.2.0.2, they may have problem to connect to the content destination. Corrections in 10.2.0.2 since 10.2.0.1 ======================================= * Solved: An unregistered BWC with older firmware shows up underneath "New" section in Body Worn Manager and then disappears during firmware upgrade until after the firmware is upgraded. If the end user "Add" the BWC before the firmware is upgraded, it needs to be done again after that. * Solved: In a large system with many cameras, sometimes BWCs fail to register when connected via extension system controllers to the main system controller. * Solved: In a large system with hundreds of users, sometimes Body Worn Manager (BWM) can become slow and unresponsive. New features in 10.2.0.1 since 10.1.0.1 ======================================= * Self-assign camera assignment: It lets the camera user assign and pick up any available body worn camera using an RFID tag. This feature allows different work shifts to share cameras. Self-assign camera assignment mode is accessed through the system setup wizard and is available after a system reset. The RFID reader required for this setup is External RFID Card Reader 125kHz + 13.56MHz with NFC (USB) provided by 2N. * Possibility to limit access to recordings in AXIS Body Worn Assistant. You can turn it on or off in the camera profile in Body Worn Manager (BWM). * Notification of new BWS features after a firmware upgrade. * Access to user manual and system reports during setup wizard. Corrections in 10.2.0.1 since 10.1.0.1 ======================================= * More informative feedback when configuring content destination. * Camera will shut down automatically at a high temperature (over 65 celsius) to prevent file corruption. * Solved: Sometimes extension system controller’s firmware is not upgraded until after a reboot. New features in 10.1.0.1 since 10.0.3.1 ======================================= * Support for mobile app AXIS Body Worn Assistant. * System configuration information is included in BWS system report. Corrections in 10.1.0.1 since 10.0.3.1 ======================================= * Further improvements in time sync between BWCs registered in the same system, allowing for synchronised playback on recordings from different BWCs. New features in 10.0.3.1 since 9.75.1.1 ==================================== * W800 with access to axis.com will get notification when a new firmware is available. * Improved time sync between BWCs registered in the same system, allowing for synchronised playback on recordings from different BWCs. Corrections in 10.0.3.1 since 9.75.1.1 ==================================== * "System reset" is now under "Support" menu to make it more visible in BWM. * In previous versions, the BWC did not always notify the end user in case of a malfunctioning recording capability. Now it gives an operation error, operation status led in amber, if this occurs. * During system setup wizard, when there is no NTP server in place and the user does not uncheck "NTP server" on the "Date and time" page, there is no error notification until the user arrives at the Summary page (The "Next" button is disabled and system setup can not be finished). Now it is required to set "Manual time" on the "Date and time" page in order to proceed. * Solved: If a BWC (or user) is removed from Body Worn Manager when there are recordings left on the BWC (assigned to the user), the recordings may not be transferred to the content destination. * Solved: Sometimes firmware upgrade fails during setup wizard and no immediate error message is given. * Solved: When using HTTPS to connect to Body Worn Manager and leaving the browser open on "Devices", Body Worn Manager will stop responding after a few days, although it is still possible to dock and undock BWCs as normal. The problem is gone after a reboot of the system controller. Corrections in 9.75.1.1 since 9.75.1 ==================================== * Corrected Axis critical vulnerability ACV-2020-100004. For more information please visit www.axis.com/support/product-security. Known limitations ====================== * Image cannot be rotated on W120 with TW1201. This will be fixed in next release. * For W110 a misleading alert error, stating "The camera is malfunctioning. Replace the camera" can occur. Camera is working and this will be fixed in a future release. * Holster pairing fails to transfer between W100/W101 to W110/W120. * In Self assign mode (both local and global), all check out/in requires a connection to the Main SCU. * If you're updating to 10.10.60 from a firmware version earlier than 10.6, you need to re-install the 10.10 firmware again after docking the AXIS W101 Body Worn Camera for it to work correctly. Some system controllers that are brand new from the user's perspective might have been manufactured a long time ago and have old firmware, and therefore also need a second update. * If you do a system restore on a system below FW 10.10.60, it will NOT restore your cloud connection. If you restore anyway you will have to reset your system to get a new cloud connection. * Starting from FW 10.8.3 "BWA version 1.64 for Android and 1.7.1 for IOS or higher is required to get new valid certificates. * If a camera hasn't been charged for a long time, it may not start up as it should due to low battery level. Press and hold Top and Front button when docking the camera should help. * A camera user can only be paired with one holster sensor at a time. (Clint Eastwood mode N/A) * In Self-assign mode, it is not possible to read RFID card data when BWM is opened in the embedded browser in ACS. * It is not possible to remove a camera if connection to content destination is broken. * Recordings may not be transferred to the content destination if there is not enough licenses on the content destination. * When a BWC is undocked immediately after it is removed, the BWC can get stuck in the "unregistering in process" state in Body Worn Manager. The problem is gone when docking the BWC again and waiting for it to show underneath "New" section in Body Worn Manager. * If a BWC's license is deactivated in Genetec Clearance, it's not possible to remove it from BWM. Reactivating the license in Clearace will solve the issue. * When using Security Center as the content destination, if the time difference between system controller and Security Center is bigger than 15 seconds, a default user named by the camera's mac address is created. All recordings created with that BWC will be uploaded to the default user. * Putting BWC back to back against a radio device can cause black screen and a flickering image, which can take a while to recover. The same thing won't happen if they are placed side by side.